Refund & Cancellation Policy
Understand our terms for cancellations and refunds on Drone Mandi.
Effective Date: 18 March 2026
Last Updated: 18 March 2026, 4:00 PM IST
1. INTRODUCTION
This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed on Drone Mandi, a platform operated by Lakir Technologies Private Limited.
By booking a drone service through our platform, you agree to this policy. We strive to provide fair and transparent refund processes while ensuring commitment from all parties involved.
2. CANCELLATION POLICY
2.1 Cancellation by Customer
- Customers may cancel a booking at least 24 hours (1 day) prior to the scheduled service time.
- In such cases, the booking amount will be refunded after deducting the advance payment.
Key Highlight: Advance payment is non-refundable, as it ensures commitment and covers initial coordination costs for the drone pilot.
2.2 Late Cancellation
- If a booking is cancelled less than 24 hours before the scheduled time, no refund will be provided.
- This policy allows pilots to reallocate their time and resources effectively.
2.3 No-Show
- If the customer fails to be present at the scheduled time and location, it will be treated as a no-show, and no refund will be issued.
- Customers are responsible for providing accurate contact information and being available at the agreed location.
3. CANCELLATION BY PILOT / PLATFORM
If a booking is cancelled by the pilot or Drone Mandi due to unforeseen circumstances, the customer will be eligible for a full refund.
- Technical issues with equipment
- Adverse weather conditions
- Safety concerns
- Regulatory restrictions or airspace limitations
- Emergency situations
- Force majeure events
We will make reasonable efforts to reschedule or provide alternative arrangements.
4. REFUND PROCESS
- Refunds will be processed within 5–10 business days from the date of approval.
- Refunds will be issued to the original payment method used during booking (via Paytm or respective payment gateway).
- Processing times may vary based on the payment provider and bank policies.
- In case of delays beyond 10 business days, users may contact our support team for assistance.
5. NON-REFUNDABLE CASES
Refunds will not be provided in the following cases:
- Cancellation within 24 hours of the scheduled service time
- No-show by the customer
- Incorrect or incomplete booking details provided by the customer
- Failure to obtain necessary permissions or access (when the responsibility lies with the customer)
- Violation of our terms and conditions
6. PARTIAL REFUNDS
In certain cases, partial refunds may be issued at our discretion:
- If the service is partially completed due to customer-requested changes
- If there is a mutual agreement between the pilot and customer for service modification
- If external factors (beyond our control) result in incomplete service delivery
Partial refunds are evaluated on a case-by-case basis.
7. FORCE MAJEURE
No liability or refund obligations may arise for delays or cancellations caused due to force majeure events including:
- Natural disasters (floods, earthquakes, cyclones)
- Government restrictions or lockdowns
- Airspace restrictions imposed by authorities
- Law enforcement actions or security concerns
- Pandemics or public health emergencies
Cases are handled on a case-by-case basis, but generally a full refund is provided if the service cannot be delivered.
8. DISPUTE RESOLUTION
If you have any disputes regarding refunds or cancellations:
- Contact our support team within 7 days of the incident
- Provide all relevant booking details and evidence
- We will review the case and respond within 5-7 business days
- Final decisions are made at our discretion based on the policy terms
9. CONTACT FOR REFUNDS
For any refund-related queries or to initiate a refund request, contact:
Please include your booking ID, payment reference, and a brief description of the issue.
10. POLICY UPDATES
This policy may be updated periodically. Continued use of our platform constitutes acceptance of the updated terms. We recommend reviewing this policy before making bookings.
